Guest Reviews

Our Customer Satisfaction Index

91 % EXCELLENT
based on 4083 reviews across 16 portals.

Rating criteria

Room
4.32 / 5
     
 
Location
4.64 / 5
     
 
Cleanliness
4.68 / 5
     
 
Service
4.65 / 5
     
 
Price
4.36 / 5
     
 
Breakfast
4.89 / 5
     
 

Average rating

93%
Customer Alliance
87%
Agoda
94%
Atrapalo
89%
Booking.com
95%
Despegar.com
90%
Expedia
96%
Facebook
92%
Google
94%
HolidayCheck
88%
Hotel.de
92%
Hotelreservierung.de
90%
Hotels.com
88%
HRS
100%
Logitravel
80%
Yelp
88%
Zoover

certificate

customer alliance logo
what´s this?

Our guests say about us

100%
03/01/2019 | By: Coupé
„Confortable et agréable, idéalememt situé sur une ligne de métro qui dessert directement le centre ville de Berlin, avec un personnel à l'écoute.‟
Room5 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
92%
26/12/2018 | By: Anonym
„Liane in ass nach eine com sich sind bös ines‟
Room5 / 5
 
 
 
 
 
"Tutto pefetto"
Location5 / 5
 
 
 
 
 
"Posizione abbastanza centrale"
Cleanliness4 / 5
 
 
 
 
 
"Buona"
Service4 / 5
 
 
 
 
 
"Buono"
Price5 / 5
 
 
 
 
 
"Ottimo"
96%
15/12/2018 | By: Jannaschk
„Wir sind stammkunden im hotel. Sind oefter zu Konzertn in Berlin und uebernachten stets im hotel otto.angenehme atmosphaere im hotel. Keine massenabfertigung.‟
Room5 / 5
 
 
 
 
 
"Zimmer geraeumig, hell, funktional eingerichtet"
Location5 / 5
 
 
 
 
 
"Zentrale lage, s bahn und u bahn nah, Restaurants und der zoologische garten zum morgendlichen joggen"
Cleanliness5 / 5
 
 
 
 
 
"Alles immer sehr sauber"
Service5 / 5
 
 
 
 
 
"Personal sehr freundlich"
Price4 / 5
 
 
 
 
 
"Sehr gutes fruehstuecksbuffett und bis 12.00moeglich"
90%
30/11/2018 | By: Anonym
„Top. Bin sehr zufrieden. Frühstück excellent.‟
Room4 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
Location4 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price4 / 5
 
 
 
 
 
100%
26/10/2018 | By: Anonym
„Außergewöhnlich freundliche und hilfsbereite Mitarbeiter Sehr empfehlenswertes Hotel‟
Room5 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
"Bestes Hotelfrüstück das ich kenne!"
Location5 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
100%
15/10/2018 | By: Mel
„Excellent. Would definitely return if I came back to Berlin.‟
Room5 / 5
 
 
 
 
 
"Room was great. Large comfortable and clean. Loved that I could open the window and get fresh air."
Breakfast5 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
"Had meetings at the Universität so very convenient."
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
93%
31/08/2018 | By: Uli
„War schon 6xda , spricht doch für sich‟
Room4 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
"Zur Messe absolut zentral U und S Bahn"
Cleanliness5 / 5
 
 
 
 
 
"jeden Tag perfekt"
Service5 / 5
 
 
 
 
 
"ueberaus zuvorkommend und natüerlich freundlich"
Price4 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
"Alles frisch tolle Auswahl"
100%
28/07/2018 | By: Anonym
„Sehr gut. Alles prima‟
Room5 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
100%
22/07/2018 | By: Wächter
„Super Hotel, super Frühstück, super Zimmer, super Personal. Tolle Idee mit den Tabelets auf den Zimmern. Da kann man auch mal kurzfristig noch etwas planen.‟
Room5 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 
100%
02/07/2018 | By: Anonym
„Het was super....‟
Room5 / 5
 
 
 
 
 
Location5 / 5
 
 
 
 
 
Cleanliness5 / 5
 
 
 
 
 
Service5 / 5
 
 
 
 
 
Price5 / 5
 
 
 
 
 
Breakfast5 / 5
 
 
 
 
 

Awards

Varta Führer 2019
Varta Führer 2019
Trivago 2018
Trivago 2018
TripAdvisor Hall of fame 2018
TripAdvisor Hall of fame 2018
TripAdvisor for Excellency 2018
TripAdvisor for Excellency 2018
Hotels.com 2018
Hotels.com 2018
HolidaCheck 2018
HolidaCheck 2018
EcoFriendly 2018
EcoFriendly 2018
HolidayCheck 2012
HolidayCheck 2012
TripAdvisor 2012
TripAdvisor 2012
Expedia Insider Select 2011
Expedia Insider Select 2011
TripAdvisor 2010
TripAdvisor 2010
Varta 2010
Varta 2010
Trivago 2009
Trivago 2009